Privacy Policy

Balance Systems, Inc. (“Balance”, “we”, “us”) builds a relationship-first revenue OS. This policy explains, in plain English, what we collect on trybalance.io and in early access to the product, why we collect it, and what we do with it. If anything here is unclear, email help@trybalance.io.

1. What we collect

• Waitlist signups. When you enter your email on our waitlist form, we store the email address, the source page, the timestamp, your IP address, and your browser user-agent.
• Contact form submissions. When you fill out our contact form, we store your name, work email, company, role, reason for reaching out, message, IP address, and user-agent.
• Assistant chats. The site includes an on-page assistant. Prompts you send it are processed by our AI provider to generate a response and may be logged for abuse prevention and product improvement. Don’t paste anything sensitive.
• Basic server logs. Like any web service, our infrastructure temporarily records request metadata (URL, IP, user agent, timing) so we can operate and secure the site.

2. What we don’t do

• We do not sell or rent your personal information.
• We do not run third-party ad or retargeting pixels on this site.
• We do not send marketing blasts to waitlist signups. If we reach out, it is because we’re personally responding or opening a spot for you.

3. How we use it

• To reply to you and follow up on waitlist and contact requests.
• To operate, secure, and improve the site and product.
• To comply with legal obligations.

4. Where it lives

Data is stored in a managed Postgres database (Supabase) with row-level security enabled and access limited to Balance staff and server-side code. Emails we send to you are delivered via our transactional email infrastructure on our own sender domain (notify.trybalance.io).

5. Subprocessors

We rely on a small set of trusted infrastructure providers:

• Supabase — database, auth, and storage.
• Cloudflare — edge network and DNS.
• Mailgun — outbound transactional email delivery.
• An LLM provider — powers the on-page assistant.

6. Your choices

You can ask us to delete your waitlist entry, contact-form submission, or assistant chat logs at any time. Email help@trybalance.io and we will confirm within a few business days.

7. Children

Balance is a B2B product. It is not directed at children under 16 and we do not knowingly collect information from them.

8. Changes

We’ll update this page as the product grows. Material changes will be dated at the top.

9. Contact

Balance Systems, Inc. — help@trybalance.io